Refunds and Returns Policy
Effective Date: May 29, 2024
Yeshua hamashiach 528 Lockwood Drive, East Yaphank, New York, 11980 Email: 19kcharles71@gmail.com
At Yeshua hamashiach, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.
1. Return Conditions
a. Eligibility:
- Products must be returned within 30 days of the delivery date.
- Products must be in their original, unused condition with all original tags and packaging intact.
- A proof of purchase, such as an order confirmation email or receipt, is required for all returns.
b. Non-Returnable Items:
- Custom-made or personalized products
- Products marked as final sale or non-returnable at the time of purchase
2. Initiating a Return
To initiate a return, please follow these steps:
a. Contact Us:
- Email us at 19kcharles71@gmail.com with your order number, details of the product you wish to return, and the reason for the return.
- Our customer support team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number if your return is approved.
b. Prepare the Package:
- Include the product in its original packaging, along with the proof of purchase and RMA number.
- Securely pack the product to prevent damage during transit.
c. Ship the Return:
- You are responsible for the cost of shipping the return to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
d. Return Address:
- Yeshua hamashiach
- 528 Lockwood Drive, East Yaphank, New York, 11980
3. Inspection and Approval
Once we receive your returned product, we will inspect it to ensure it meets the return conditions. We will notify you via email within 5 business days of receiving the product whether your return has been approved or rejected.
4. Refunds
If your return is approved, we will process your refund as follows:
a. Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
b. Refund Amount:
- The refund amount will be the purchase price of the returned product, excluding any original shipping charges.
- If the product was purchased with a discount or promotional code, the refund will be based on the amount paid after the discount.
c. Refund Timeframe:
- Refunds will be processed within 10 business days of approving the return. Depending on your payment provider, it may take additional time for the refund to appear in your account.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to return the unwanted product for a refund and place a new order for the desired product.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at 19kcharles71@gmail.com with your order number and a description of the issue. We may request photos of the damage or defect to expedite the process. If the product is deemed defective, we will provide a replacement or a full refund, including any original shipping charges.
7. Contact Information
If you have any questions or need assistance with a return or refund, please contact our customer support team:
Yeshua hamashiach 528 Lockwood Drive, East Yaphank, New York, 11980 Email: 19kcharles71@gmail.com
8. Policy Changes
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.
Thank you for shopping with Yeshua hamashiach. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.